Refund Policy
Last Updated: March 15, 2025
At Mistral OCR, we are committed to providing high-quality service and believe in transparency in our refund policy.
Refund Conditions
We offer a full refund within 30 days of purchase if you are not satisfied with our services. Refund requests must be accompanied by a clear reason for dissatisfaction and sent to support@mistralocr.online.
Refund Process
Refund requests will be processed within 5-7 business days. The refund will be returned to the original payment method used in the purchase.
Exceptions
Credits used for document processing cannot be refunded. Additionally, refunds will not be provided in cases of terms of service violations.